Advice for Online Vendors: More Sample Customer Questions

Even more questions and answers for merchants selling digital products… including my favorite: “I bought your product for Poser and it won’t work in Maya or XCode or any program that isn’t Poser”.

Continue Reading June 9, 2019 at 8:46 pm Leave a comment

Do people think your product is worth $2.49?

Suppose you work hard on a product and give it a lot of features such as moving parts or colors or shaders or whatever. Then you submit it for sale and it’s listed at an introductory sale of $5.00 with an added discount that lowers the price to $2.49.

Continue Reading June 28, 2017 at 4:15 pm Leave a comment

Customer Service- Just Give a Refund or Ask Questions?

Is it better for a store to have a “no questions asked” “100% refund” policy or is it better if the store staff works with the customer to solve his issue? Sure, some customers may be upset about finding an issue with a product and they may not want to talk about it, but in general, I think most customers would rather have a product that works to their satisfaction instead of getting their money back.

Continue Reading June 22, 2017 at 2:41 pm Leave a comment

Should DAZ or other content creators use DRM?

DRM (short for Digital Rights Management) is a way for content creators to protect their creations from people who would share it or illegally redistribute it. But is this a good idea for DAZ and other content creators?

Continue Reading January 30, 2016 at 9:42 pm 1 comment

Why Merchants Should Think Twice About Selling Exclusively

If you’re a content creator looking for a site to sell your products on, you’ll quickly see that some sites seem to offer better deals if you list your product exclusively with them. You might be tempted by a 10% to 15% increase in commission if you sell exclusively, or conversely, a 10% to 15% reduction in commission if you list your product as non-exclusive. Obviously getting a larger commission and making more money should be your goal whenever you sell products, but is it really a good idea to sell exclusively at one site only?

Continue Reading January 29, 2015 at 6:52 pm Leave a comment

Advice for Digital Artists: Always Have a Contract

In the world of digital artist community, people work on trust. Usually, this is a good thing since we need to trust that the person doing the work will finish the project and that the person paying for the work will actually pay. However, there are times when the trust gets broken because one person expects something that the other didn’t. For this reason, I recommend everyone have a contract.

Continue Reading January 19, 2015 at 9:56 pm Leave a comment

Why I Think $0 Products Are A Bad Idea

The idea behind $0 products is that people can get something for free to taste or sample the quality of the product. However things are much different for digital products. Read on to find out why…

Continue Reading December 5, 2014 at 2:50 am Leave a comment

How to Save (Almost) Any Image From a Website Using Firefox

How many times have you gone to a website, saw an image you liked, but then you couldn’t download it because the site uses JavaScript to block the Right-Click/ Save As command? Follow these instructions to save (almost) any image using Firefox.

Continue Reading November 28, 2014 at 8:04 pm 1 comment

Price Versus Quality 2: Does Lowering The Price Of An Item Increase Customer Support?

Basically, it’s the theory that as you raise your price, only “experts” will buy your product, the “simple” customers start to get weeded out, and the “simple” tech support calls stop coming in. This may sound elitist, but what clientèle do you want: the “dirt cheap” crowd or the “willing to pay a little more for a quality product” crowd… keeping in mind that the “want it cheap” crowd may actually cost you more in technical support or other areas.

Continue Reading October 25, 2014 at 7:18 pm 1 comment

Customer service or why the customer isn’t always right

Since as long as I can remember, people have always said “the customer is always right”. In theory, this meant that vendors and stores should do whatever it takes to make their customers happy. In reality, I believe this leads to abuses from customers who think they can get away with anything by simply repeating this phrase. Instead, I believe the correct phrase should be “the customer is king”. This means the customer should get the best service possible and an apology when something goes wrong.

Continue Reading April 2, 2014 at 11:16 pm 1 comment

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